199bat Privacy Policy — How We Keep Your Information Safe

1 Introduction

199bat (https://199bat.pro) is a trusted online gaming platform for users in Bangladesh. We offer a wide range of entertainment services including Sports Betting, casino, slots, and fish games. This privacy policy explains in detail how we handle and protect the personal information you provide while using our platform.

This privacy policy applies to the 199bat website, mobile browser version, and all our digital services. By accessing the platform or creating an account, you are considered to have read and accepted this privacy policy. Please read it carefully in full.

2 What Information We Collect

Various types of information are collected when you create an account and use services on 199bat. The details are outlined below:

3 How Data Is Collected

199bat collects your information in several ways. Here is what you should know about each method:

• Direct Submission: Information you provide in the registration form is sent directly to our system, including your name, email address, and phone number.
• Automatic Collection: When you browse our website, your IP address, cookie data, and browser information are automatically recorded.
• Payment Gateway: During deposits or withdrawals, transaction verification details are received from the payment provider.
• KYC Verification: A photo of your national ID card or passport is collected for account verification.
• Third-Party Analytics: Limited data is collected for website performance analysis. This data does not reveal your identity.

4 Purpose of Data Use

199bat uses your information only for the purposes listed below — never for anything else:

• Creating and managing your account and ensuring its security.
• Processing deposits and withdrawals.
• Completing the KYC (Know Your Customer) verification process.
• Preventing fraud, money laundering, and suspicious activity.
• Providing customer support and resolving issues.
• Personalizing your gaming experience based on your preferences.
• Sending promotions and bonus offers (you can opt out at any time).
• Meeting legal obligations and complying with regulatory requirements.
• Platform security and technical improvements.

5 Who Your Data Is Shared With

199bat never sells your information. However, it may be shared with the following parties in limited circumstances:

• Payment Providers (bKash, Nagad, Rocket): Only the financial information necessary to complete a transaction is shared.
• Technology Service Providers: Limited information may be shared with technology companies that help operate our platform. They are also bound by our privacy policy.
• Law Enforcement Agencies: We may be required to share information with authorities by court order or legal requirement. In such cases, we will endeavor to notify you in advance, unless prohibited by law.
• Fraud Prevention Agencies: In specific cases, data may be shared to assist in investigating suspicious activity.

6 Cookie Policy

Cookies are small data files stored in your browser. 199bat uses cookies to enhance your browsing experience and to keep the platform running smoothly.

• Essential Cookies: These are essential for keeping your login session active and maintaining security. Disabling them will prevent the site from functioning properly.
• Performance Cookies: Anonymous data is collected to understand which sections of the site are most used. This does not reveal your identity.
• Preference Cookies: Used to remember your language, theme, and other preferences.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may cause some site features to stop working.

7 Data Retention Period

We do not store your information indefinitely. Each type of data has a defined retention period:

• All information is retained for as long as the account remains active.
• Financial transaction records are retained for up to 5 years after account closure due to legal obligations.
• KYC documents are deleted 3 years after account closure.
• Support conversations are retained for up to 2 years.
• Information related to an active legal dispute will be retained until the case is resolved.

8 Your Rights

You have certain important rights over your personal information. 199bat fully supports and upholds these rights:

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: You may request a correction to any inaccurate information.
• Right to Erasure: You may request deletion of your stored information unless we are required to retain it by law.
• Right to Restrict Processing: In certain cases, you may request a temporary restriction on the processing of your information.
• Data Portability: You may request an export of your information in a standard, portable format.
• Marketing Opt-Out: You always have the right to opt out of promotional messages.

To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 business days of receiving your request.

9 Privacy of Minors

199bat is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified through date of birth confirmation at the time of registration.

If we are notified that a minor has created an account, that account will be immediately closed and all associated data will be deleted. If a parent or guardian suspects their child is using this platform, please contact us immediately.

10 Privacy Policy Updates

199bat may update this privacy policy from time to time. When changes are made, we will notify you in the following ways:

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email or mobile number.
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with any changes.

11 Contact

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Live Chat: Click the chat icon at the bottom right of the website (available 24/7).
• Email: [email protected] (responses may take 1-2 business days).
• For general enquiries, visit our FAQ Visit the page.